"WONDERFUL!!! Hands down the best experience I've had with contractors since moving to the North GA mountains. Joe Hall was very easy to work with. He explained the process in detail and didn't hesitate to answer any questions we had, no matter how inane they might seem. Very professional and straight forward experience. The work was performed by Rafael and Wes. They were punctual, responsible, clean, friendly, and very professional. There was a problem with their GPS not finding our street, which happens with most vendors trying to find our address. Rafael called me to let me know of the issue and kept me updated on their arrival time. I greatly appreciated his calling rather than letting me sit and wait not knowing if or when they might arrive. They went above and beyond my expectations. We were so pleased with the results. Rafael spoke with me about exactly what they were going to do and how it was to be accomplished prior to starting any work. He answered my questions with straight forward answers and made sure I fully understand what was going to happen and the expected result. I've have never, ever worked with anyone like this. I left them to do the job and later went down to the basement to check on progress. Both Wes and Rafael were very careful when moving furniture around and kept the job site as clean as possible during the process. I wasn't sure how many holes would need to be drilled in my tile. Rafael explained the grid placement he was using to get the maximum coverage and stability of our foundation. There were many more holes than I expected, however, I did greatly appreciate his professional judgement and have no qualms with the number of tiles I will need to replace. Both Rafael and Wes were very professional and courteous. Were it in my power to do so, I would not hesitate to give them your “Wow! Service Award myself."
Morganton, GA - September 15, 2016