WE BELIEVE FULFILLING WORK CREATES FULFILLING LIVES.
We believe that our employees are our most valuable asset, and when we say that, it is more than just words to us. It’s what we believe in our hearts. We strive to bring out the best in our employees and help them see a better version of themselves. We understand that there really is no such thing as work-life balance, but rather, work-life integration. We believe that if we can create an environment where employees feel a burning passion and fulfillment from their work, they can go home to create a happier family. And those happy families help create happy neighborhoods and communities.
You’re more than just a number.
We understand that when a company treats an employee as nothing but a number, that feeling is (and should be) reciprocated. It results in employees who do the work just to punch the clock and earn a paycheck. The work begins to feel futile, unfulfilling, and meaningless. Employees can begin to feel like they can do less and be less. We believe the world of work can be better than that.
More is possible.
We believe that every job in the company has purpose, meaning, and creates tremendous impact. We bestow the gift of high expectations on people, but we do it with the love and the belief that they can accomplish what they didn’t think they could before. And when people experience success in a way they never imagined for themselves, there is nothing more rewarding and energizing. It makes the work meaningful. It makes the work significant. It makes the work matter. And with us, EVERYTHING matters.
WE SERVE AND EMPOWER OUR EMPLOYEES
Because Happy, Empowered Employees Help Create Happy Customers
Bad jobs, bad bosses, and bad companies exist everywhere. For many companies, employees are simply seen as a means to an end. They exist as a way for the company to make money, essentially amounting to nothing more than a number or a cog in the machine.
Many reading this have likely had work done on their own homes by a contractor…or know someone who has. And how often can we say that those experiences have been stellar? Seldom, we suspect, if at all. In fact, when most homeowners work with contractors, they feel like they are an inconvenience, almost an afterthought. It’s not uncommon to experience contractors who don’t show up on time (if at all), don’t leave an estimate, don’t return calls, don’t clean up after themselves, and the list could go on. And do you know the saddest part of that? As homeowners, we’ve come to believe that mediocre service is okay – that it’s acceptable.
We think that’s ridiculous. We believe the homeowner experience can and should be more. We envision a world where every single ‘touch’ from the contractor not only exceeds expectations but creates new expectations for how a homeowner should be treated. We see a world where every employee who works for a contractor understands and believes at their core that the customer is, in fact, the reason for being.
Many contractors view the customer experience as purely transactional in nature. The contractor will come in, do the work, perhaps use inferior products or an inferior solution, and quickly move on, all in an effort to finish the job and collect the check. Then when a problem exists later and the homeowner attempts to contact the contractor to fix it, they are long gone.
We believe in a world where the customer is deeply cared for and builds a long-term relationship with their contractor. We see a world where the work is done right the first time, with the highest-quality materials, by trained employees who deliver the best customer experience, and with a permanent warranted solution. We believe the bar for an exceptional customer experience can be set so high, that mediocrity in the contracting world is simply no longer accepted or tolerated.
Working at Aquaguard
Wondering what a day in the life of an AquaGuard employee looks like? Check out the videos below for a peek behind the curtain. If you think you’ve got what it takes to join the team, apply for a position today!