It’s more than likely if you are a homeowner, you’ve had work done on your home by a contractor, or know someone who has. Very seldom our experiences with contractors and their work are superb. In fact, when most homeowners work with contractors, they feel like they’re an inconvenience, almost an afterthought. It’s not uncommon to experience contractors who don’t show up on time (or at all), don’t provide an estimate, don’t return calls, leave your home a mess, and countless other problems. We could go on, but you get the picture. The saddest part is that homeowners have become accustomed to this atrocious service and we view it as acceptable.
The Homeowner Experience
We believe the homeowner experience can and should be more. We envision a world where every single “touch” from the contractor not only exceeds expectations but creates new expectations of how a homeowner and their home should be treated. We see a world where every employee who works for a contractor understands and whole-heartedly believes that the customer is the reason for being. Every customer should be deeply cared for and hold a long-lasting relationship with their contractor.
Don’t Settle For Inferior
Many contractors view the customer experience as purely transactional in nature. They come in, do the minimal work asked, perhaps use inferior products or an inferior solution, and quickly move on to the next paycheck. When a problem arises later and the homeowner attempts to contact the contractor to fix it, they are long gone. This is an unacceptable practice. We will make sure that not just the issue you inquired about is fixed for life, but any other problems we spot while inspecting your home will be estimated and suggested.
Best Materials and Workers Available
We see a world where the work is done right the first time, with the highest-quality materials, by trained employees who deliver the best customer experience, and with a permanent warranted solution. We believe the bar for an exceptional customer experience can be set so high, that mediocrity in the contracting world is simply no longer accepted or tolerated.