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What Happens After Your Installation?

“After-sales service” refers to all actions a company takes to care for valued customers after a purchase. But what happens after installation? Many contractors, unfortunately, seemingly disappear when the going gets tough, so to speak. At AquaGuard, we feel that’s ridiculous. You chose us for a reason. We offered a product or system that was custom-designed to repair your home’s specific waterproofing, foundation repair, concrete leveling, or gutter installation issue, so why wouldn’t we stand behind our work and address any warrantable issues that arise down the road? Trust us, we feel your pain, and we’re proud to say that a major part of AquaGuard’s long-term success is due to building lasting customer relationships, rather than mere contractor-homeowner transactions.

Our dedicated Service Department serves as the backbone of our company, providing ongoing maintenance and addressing warranty needs after installation.

Internally, we affectionately coin our Service team our Special Forces Unit because its members work tirelessly to defend our hard-earned reputation and to give customers the peace of mind they deserve. Whether a proactive or reactive appointment, our Service Directors and Technicians go beyond the call of duty to ensure our customers are satisfied and their issues are resolved.

When Should You Contact Service?

First, we recommend scheduling an annual maintenance appointment to ensure your products and systems are functioning properly. These are called Proactive Service Appointments, and they’re essentially akin to an oil change for your car. Annually, two months prior to the anniversary date of your installation project, we will send you a reminder postcard that maintenance service should be considered. You call us, an appointment is made, and a Service Technician will perform an in-home evaluation with you to ensure all systems are good to go.

Second, we field Reactive Service Appointments, which is where our Special Forces Unit really shines! Should you experience an issue with the work installed, give our Service team a call! They’ll do whatever is possible to resolve your issue quickly and effectively so that you can get back to doing what you do best: enjoying life. Our office hours are Monday-Friday from 8-5, but we have Service Technicians on-call 24/7, ready to handle emergencies and address your home’s specific needs.

AquaGuard Services

Typical services include testing all installed systems, clearing silt or sediment from lines, flushing exterior discharge lines, and performing full sump pump and backup power tests. Technicians also lift concrete slabs previously stabilized with PolyRenewal™, when applicable. In addition, our team maintains air filtration and dehumidification systems, conducts hygrometer testing to measure relative humidity, and replaces filters as needed.

At AquaGuard, we deliver permanent solutions and exceptional service across Georgia. For more than 23 years, our Service Department has been essential to that commitment. Through consistent quality, technical expertise, and dependable results, our team strengthens long-term loyalty and trust.

Contact us at 770-419-9111 and experience “The AquaGuard Difference” firsthand!