AquaGuard Foundation Solutions - South Atlanta Branch

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We hired Aquaguard to fix a raised lip on our walkway that our homeowner’s insurance flagged as a liability. They were also supposed to…

We hired Aquaguard to fix a raised lip on our walkway that our homeowner’s insurance flagged as a liability. They were also supposed to repair our front stoop, which had detached from the house by two inches due to settling. When the technician arrived, he immediately realized that neither issue could be addressed as originally planned. To mitigate the liability concern, he grinded down the lip to eliminate the trip hazard, but this fell short of what we had agreed upon. I voiced my frustration to the technician, who was understanding, and I then called customer service to escalate the issue. That same day, I received a call from the owner of Aquaguard, who personally apologized and assured me he would see to it that the job was done right. Later that week, he visited my home, evaluated the work, and candidly acknowledged that it did not meet their standards. Aquaguard then went above and beyond to make things right. They replaced two entire sections of our walkway, not only eliminating the trip hazard but also improving water drainage away from the house. Additionally, they filled the gap between the front stoop and the house—all at no cost to me. While there was a significant initial mistake, Aquaguard took full accountability and exceeded my expectations in correcting it. Because of this outstanding customer service, I will continue to use Aquaguard in the future, knowing they stand behind their work and prioritize customer satisfaction.

Brandon McCarn

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Jamaal provided excellent customer service!! He was very thorough in explaining the Aquaguard solutions and recommending the right solution …

Jamaal provided excellent customer service!! He was very thorough in explaining the Aquaguard solutions and recommending the right solution for our situation. Ask for Jamaal, he’s the real deal!!

Denise Lee

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Curtis, Kurt, Samarie and Travis were a great team to deal with. From evaluation presentation to installation to project completion, I feel …

Curtis, Kurt, Samarie and Travis were a great team to deal with. From evaluation presentation to installation to project completion, I feel assured that the best job was done.

Sammy SBFF615

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Raymond and Brian did a superb job. The final result looks fantastic. They were professional, clean and very interested in my happiness…

Raymond and Brian did a superb job. The final result looks fantastic. They were professional, clean and very interested in my happiness with the job.

Michael A.

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Carlos, Tim and Tyrese were such hard workers. They answered my questions with such patience. They kept me informed with each step. They…

Carlos, Tim and Tyrese were such hard workers. They answered my questions with such patience. They kept me informed with each step. They should have ten stars each for their hard work. Job well done. Looks great!

Patricia Camp

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Chose AquaGuard to fix a sinking driveway. It was great experience from beginning to end. From the first appointment to do an estimate…

Chose AquaGuard to fix a sinking driveway. It was great experience from beginning to end. From the first appointment to do an estimate through the completion of the project AquaGuard arrived at the scheduled time. Raymond and Brian did the actual leveling and were fantastic. They let me know what was going on throughout the entire leveling process. Great company to work with.

Yukon Dave

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William was great, very professional and explained everything and also all of our options. Would definitely recommend.

William was great, very professional and explained everything and also all of our options. Would definitely recommend.

Lisa Thomas

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Jeremy and Mike were on time, professional and did the job as advertised. Lifted sagging driveway section, cleaned and sealed cracks. Left…

Jeremy and Mike were on time, professional and did the job as advertised. Lifted sagging driveway section, cleaned and sealed cracks. Left a clean and level driveway. Monroe GA

Jeff Henderson (Toss-n-Haul)

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Chris and Mike were very professional and friendly. They answered all of my questions. Did the Job in a timely manner. And, cleaned up…

Chris and Mike were very professional and friendly. They answered all of my questions. Did the Job in a timely manner. And, cleaned up afterwards. They did an excellent job. I would give them 100 stars if that was an option!

K Mouzon

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Absolutely wonderful. Whitt was super informative and talked to me through the entire process. Great person great jokes and very caring.

Absolutely wonderful. Whitt was super informative and talked to me through the entire process. Great person great jokes and very caring.

isaiah anderson

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Jason Booher spent over an hour in our (gross) crawl space. He told us what needed to be done but also listened to our concerns about doing …

Jason Booher spent over an hour in our (gross) crawl space. He told us what needed to be done but also listened to our concerns about doing major work on a 100+ year old house that will likely be torn down by the next owner. He explained the situation without putting pressure on us. I appreciated his honesty and professionalism!

Terri E.

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Jose Alvarado and his team were prompt, courteous and very hard working. They did a great job and finished in a timely manner. We highly…

Jose Alvarado and his team were prompt, courteous and very hard working. They did a great job and finished in a timely manner. We highly recommend them. Thank you so much!!

Carolyn Heath

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Michael Dever is a Service Technician. He came to my home to performed maintenance on my unit. He did such an awesome outstanding service…

Michael Dever is a Service Technician. He came to my home to performed maintenance on my unit. He did such an awesome outstanding service that I requested him for next year. He took time to explain the importance of this service. He was thorough and professional.

Sharon Spencer

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Michael Dever was an excellent representative of AquaGuard and did a fantastic job. His service was beyond 5 stars. His communication was…

Michael Dever was an excellent representative of AquaGuard and did a fantastic job. His service was beyond 5 stars. His communication was great and he explained how my crawl space worked. I didn’t have the best experience last time with AquaGuard, but he restored my trust in the company. Happy to see how the encapsulation system turns out.

Eileen Jackson

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Today aquaguard finished up my house. I had a 4 men crew. Chris, Mike, Chris, Brennon did a good job. Chris spoke to me about the job from …

Today aquaguard finished up my house. I had a 4 men crew. Chris, Mike, Chris, Brennon did a good job. Chris spoke to me about the job from beginning to end. I'm glad I finally got this job done

Melinda Pressley

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We had a big job to be done. Tim M, Davon, and Tim A did a great job on the anchors and piers. Audiel, Adrian, and Philip did a great job…

We had a big job to be done. Tim M, Davon, and Tim A did a great job on the anchors and piers. Audiel, Adrian, and Philip did a great job waterproofing, and Chris Risley and Colin Jansen did an excellent job on our polyfill. All three teams were professional, detail-oriented/thoughtful, and made sure we were satisfied with the work before they left for the day.

Ian Snyder

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Michael Dever, Field Inspector, arrived on time, was cordial and professional, and thoroughly assessed the work needed to level my garage…

Michael Dever, Field Inspector, arrived on time, was cordial and professional, and thoroughly assessed the work needed to level my garage floor.

Dr. Don Hughey

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Shawn & Chris leveled my back walk efficiently and perfectly. Very happy with the results.

Shawn & Chris leveled my back walk efficiently and perfectly. Very happy with the results.

Bart Quisenberry

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Jeremy Lynch and Justin Parker did a great job on our driveway. They communicated well and made sure all questions were answered.

Jeremy Lynch and Justin Parker did a great job on our driveway. They communicated well and made sure all questions were answered.

Shaneka Holmesdicks

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4 years and 9 months after installation, our pump failed. Aquaguard's representative, Scott Cunningham, arrived on time, advised me that…

4 years and 9 months after installation, our pump failed. Aquaguard's representative, Scott Cunningham, arrived on time, advised me that the warranty was in effect for 3 more months and replaced the unit at no cost. Just as the original installation team, Scott was very professional and efficient in his assessment, offer of options, and service. Excellent product and service.

Mark Bennett

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