AquaGuard’s owner, Tom DiGregorio, received this letter a few weeks ago regarding the quality of work we performed in this woman’s basement. Tom loves receiving letters like this because it reinforces what he truly believes in- Building our Reputation, Never Relying on it.
“Dear Mr. DiGregorio,
After doing lots of research regarding basement waterproofing, I concluded that AquaGuard seemed to have the most comprehensive and effective system available.
Rick Demianyk came to my house several weeks ago and performed a thorough survey of my issues and presented me with a remediation plan. He went to great lengths to explain the waterproofing process and to answer my many questions.
This past week my team of George Hiteshew, Avery, and David spent two days working in my basement. They called in advance both days and let me know when they would arrive. They worked quite diligently and took the time to answer all my questions and to keep me informed of their progress. They were always courteous, professional, and knowledgeable. The work was completed on schedule and the cleanup was immaculate.
On the first day of work, Hugo Cuevas, Field Supervisor, dropped by to assess the progress and met with me to see if I had any questions. I also received a phone call from Brandon Murray in response to an email I had sent regarding an electrical issue that arose during the job (and which was easily resolved the next day).
You are to be greatly commended for the caliber of the employees that you have hired. Each one of the people with whom I interacted was quite impressive. Not only were they knowledgeable, polite, and professional, but they were genuinely likeable and seemed to enjoy the work that they did.
Although my system has yet to be really tested, I feel quite confident that I made a great decision when I chose AquaGuard to waterproof my basement. Congratulations on operating a first class business . In my opinion, AquaGuard joins the ranks of Apple and Charles Schwab in the area of excellent customer service.”
Very truly yours,
A Very Gracious Customer